Communicated to all our customers

13 Mar Communicated to all our customers

Communicated to all our customers

As we all know, we are living through an emergency never before experienced in the history of modern TOURISM.
We want to bring you peace of mind because GALAXY VACATIONS has the necessary infrastructure and solvency
to cope with the current situation. This means that we will be present at the end of this crisis with the same
strength and all the energy to move forward.
As you well know, the parks and cruise ships are taking emergency measures and focusing all their attention to
passengers currently affected and those about to enter the country for the duration of these measures, in order to be able to
the crisis.
There are many groups and roadblocks for the upcoming summer season, there are customers who are asking us about
about possible reductions or cancellations, due to the fear of not being able to fulfill the reservation. We understand your
concern, but at the moment we are not having concrete answers, since we are all evaluating
the situation as the days go by.
We are confident that we all understand the situation, we just need to give them time.
On Galaxy's behalf, we will always do everything we can to protect our customers. You can be sure of that
totally secure.
Disney has already sent its official statement, confirming that the Theme Parks will be closed from Monday 16
March. Intending to reopen on April 1, 2020. Universal Studios will follow the same policy.
SeaWorld / Busch Gardens parks have not announced closures, at the time of this press release, but we are
We expect them to close this coming week as well.
We clarify that Disney / Universal Hotels as well as Disney Springs and Universal City Walk at the moment,
remain open.

Ref. Offices: Our staff is attentive to all calls, mails, WathsApp and Skype messages to give you the best service.
assistance and response, giving priority, for logical reasons, to bookings close to entry.
Every week we will be sending a COMMUNICATION about new news that may be available.
As always, we appreciate all the attention you have given us, but don't forget that crises pass, and it is important to
that all of us who depend on this industry can strive to convey peace of mind to our passengers.
We can assure you that, as they pass, passengers will travel again and that is where you should always be.
present in order to complete the closing of their sales.
At this time, the most important thing is to take care of yourself, stay calm, be patient and promote a lot for
to never stop thinking about this destiny and to always think of you.
Our staff is providing web-based training for all those who want to take advantage of this time.
to train and improve their knowledge about the destination and our service.
Wishing each of you every success and always grateful for the opportunity to be part of your team.
to serve you at this destination.

Sincerely yours,
GALAXY VACATIONS INC.
GALAXY TEAM