Temporary closure of theme parks

13 Mar Temporary closure of theme parks

Communication from The Walt Disney Company

Temporary closure of theme parks
With great caution and in the best interest of our Guests and Employees, we are
closing of our theme parks at Walt Disney World Resort, effective 16
March, until the end of the month.

Disney Resort hotels will remain open until further notice. Disney Springs will also
will remain open.
We will continue to liaise with appropriate officials and health experts.
We are working as fast as we can to provide you and your customers with information
on the impacts on existing and future reserves during this period.
You can continue to check with us for additional details on how to modify reservations.
We appreciate your patience and understanding. We appreciate your patience and understanding.

Frequently Asked Questions

Can my customers get a refund on their ticket?

Multi-day theme park tickets that have not expired with unused days, or
theme park tickets for specific dates with a start date as of March 31, 2009.
2020 or earlier will be automatically extended to use any date up to December 15.
2020. If your clients are unable to visit before December 15, 2020, they can apply the value
of a totally unused ticket for the purchase of a ticket for a future date.
If your customers have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney
Early Morning Magic from March 16, 2020 through March 31, 2020, will be reimbursed for the following
automatically.

How does the closure of Walt Disney World impact annual passes?

Walt Disney World annual passes will be extended for as many days as the parks are open.
closed, from March 16, 2020 to March 31, 2020.

My clients have a future stay while the park is closed. What does that mean for their
vacation package?

For stays between March 16, 2020 and March 31, 2020, if your Customer has not
registered, you can modify or cancel your Disney Resort room reservation or Disney Resort package.
Walt Disney Travel Company until your original check-in date. If no action is taken, Disney
will automatically process a refund to the original form of payment within seven days.
after the original check-in date.

What happens if my client wishes to cancel a hotel reservation after the parks return?
to open?

There will be no cancellation fees imposed by Disney from the check-in date through June 30.
2020.

My clients have a prepaid meal reservation or an experience reservation as Build a
Droid during the time the parks are closed, will they receive a refund?

Yes. All prepaid reservations for meals and experiences will be automatically reimbursed if
the reservation is between March 16, 2020 and March 31, 2020.

What about restaurant reservations that require a credit card at the time of reservation?
of the reserve?

Reservations made at locations affected by the closure will not be charged a cancellation fee.
or no presentation.